Exchange and Return Policy
For the sake of your safety, it is not allowed to return or replace food products, with the exception of products that arrive to you only damaged
Q: How can I exchange/return a damaged product?
A: Our colleagues in the customer service will be happy to direct you about this through the customer service available on our website or through the contact number (WhatsApp) or by communicating via e-mail.
Q: How long is the period allowed to replace / return the damaged product?
A: You can replace / return the damaged product within 3 days of receiving your order.
Q: How long does the replacement / return process take for a damaged product?
A: We work hard to make you satisfied, the exchange/return process may take up to 10 business days.
Q: In the return process, how can I get the amount I paid back?
A: The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount is transferred to your account immediately.
Q: In the replacement process, what are the steps taken about it?
A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.
Ensure the safety of the shipment
Our store team shows great interest in packaging the products requested by customers, but in the event that the product arrives to you in a damaged or incomplete condition or a product different from your order, the store bears full responsibility for that, we bear the return of the value of the product or count it for you as a balance in your account in the store, and that When you communicate within a maximum period of 3 days of receiving the request.
- Shipping is not refrigerated, products that contain chocolate may melt due to the temperature of the atmosphere and need to be re-cooled after receiving it..
Product quality guarantee
Our store assures that all products sold are original and in excellent condition. If there are comments on the quality of the product, please contact customer service within a maximum period of 3 days of receiving the order.
If you wish to modify or cancel your order, we can modify or cancel the order as long as it is inside our warehouse and before it is shipped. After the order has been shipped, you cannot modify or cancel your order.